b8visa Privacy Policy

01 Introduction

This Privacy Policy describes how b8visa ("b8visa", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the b8visa platform at b8visa.org. It applies to all services offered by b8visa, including live casino, fish shooting games, sports betting, slots, bingo, and esports betting.

By registering an account at b8visa or using any part of the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the b8visa platform.

b8visa is committed to handling your personal data responsibly and transparently. We collect only what we need, we protect what we hold, and we give you clear control over your own information. If you have any questions about how b8visa handles your data, our support team is available 24/7 via live chat.

02 Data We Collect

b8visa collects the following categories of personal data from players:

b8visa does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.

03 How We Collect Your Data

b8visa collects personal data through the following means:

• Direct registration: When you create a b8visa account, you provide your name, contact details, and date of birth directly.
• Deposits and withdrawals: When you make a transaction via bKash, Nagad, or Rocket, payment reference data is recorded.
• Identity verification: When b8visa requests KYC documents, you upload them directly through the platform.
• Platform usage: As you use b8visa, technical and usage data is collected automatically through cookies and server logs.
• Support interactions: When you contact b8visa via live chat or email, the content of those communications is recorded.
• Third-party verification providers: In some cases, b8visa may receive identity confirmation data from third-party KYC service providers.

04 How We Use Your Data

b8visa uses your personal data for the following purposes:

• To create and manage your b8visa account and verify your identity and age.
• To process deposits and withdrawals via your chosen payment method.
• To provide customer support and respond to your queries.
• To send you important account notifications, security alerts, and service updates.
• To detect and prevent fraud, money laundering, and other prohibited activities on the b8visa platform.
• To monitor gameplay for responsible gaming purposes and apply limits where necessary.
• To improve the b8visa platform, fix technical issues, and develop new features.
• To comply with legal and regulatory obligations applicable to b8visa.
• To send promotional communications about b8visa offers and bonuses, where you have consented to receive them.

05 Legal Basis for Processing

b8visa processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the b8visa service you have signed up for, including account management and payment processing.
• Legal obligation: b8visa is required by law to collect and retain certain data for anti-money laundering compliance, age verification, and fraud prevention.
• Legitimate interests: b8visa has a legitimate interest in keeping the platform secure, preventing fraud, and improving the service for all players.
• Consent: Where b8visa relies on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time.

06 Sharing Your Data

b8visa does not sell your personal data. We may share your data with the following categories of third parties only where necessary and under appropriate data protection agreements:

• Payment processors: bKash, Nagad, and Rocket receive transaction reference data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC providers may receive your identity documents to confirm your age and identity on behalf of b8visa.
• IT and hosting providers: b8visa uses secure third-party infrastructure to host the platform. These providers access data only as necessary to maintain the service.
• Regulatory and law enforcement authorities: b8visa may be required by law to disclose certain data to regulatory bodies or law enforcement agencies. We will only do so where legally compelled.
• Fraud prevention services: b8visa may share data with fraud detection services to protect the platform and its players from financial crime.

07 Cookies and Tracking

b8visa uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit b8visa.org.

The types of cookies b8visa uses include:

• Essential cookies: Required for the platform to function. These cannot be disabled without breaking core features such as login and session management.
• Analytics cookies: Help b8visa understand how players use the platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity and protect your b8visa account.
• Preference cookies: Remember your settings and preferences so you do not have to re-enter them each visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the b8visa platform.

08 Data Security

b8visa takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the b8visa platform.
• Encrypted storage of sensitive data including passwords and financial information.
• Access controls that restrict which b8visa staff can view personal data, based on their role and need.
• Regular security audits and vulnerability assessments of the b8visa platform.
• Monitoring systems that detect and alert on suspicious access patterns or potential breaches.

Despite these measures, no online platform can guarantee absolute security. If b8visa becomes aware of a data breach that affects your personal data, we will notify you as required by applicable law and take immediate steps to contain and investigate the incident.

09 Data Retention

b8visa retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Account data: Retained for the duration of your b8visa account and for a period after closure as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in line with financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable KYC and AML regulations.
• Support communications: Retained for up to two years from the date of the interaction, unless a longer period is required for an ongoing dispute or investigation.
• Technical and usage data: Typically retained for up to 12 months, after which it is aggregated or deleted.

When personal data is no longer required, b8visa securely deletes or anonymises it so that it can no longer be linked to you as an individual.

10 Your Privacy Rights

As a b8visa player, you have the following rights in relation to your personal data. To exercise any of these rights, contact b8visa support via live chat or email at [email protected].

b8visa will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request. Note that certain rights may be limited where b8visa has a legal obligation to retain or process your data.

11 Minors

The b8visa platform is strictly for adults aged 18 and over. b8visa does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered at b8visa or provided personal data to us, please contact support immediately at [email protected]. b8visa will investigate and, if confirmed, delete the account and all associated data without delay.

b8visa uses age verification as part of the registration and KYC process to prevent minors from accessing the platform. If age verification cannot be completed satisfactorily, the account will not be activated.

12 International Data Transfers

In some cases, the third-party service providers used by b8visa — such as cloud hosting providers or identity verification services — may process your data in countries outside Bangladesh. Where this occurs, b8visa ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

b8visa will not transfer your personal data internationally unless there is a legitimate operational reason to do so and appropriate protections are in place. If you have questions about specific international transfers, contact support at [email protected].

13 Changes to This Privacy Policy

b8visa may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, b8visa will notify registered players via email or an in-platform notification.

Your continued use of the b8visa platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how b8visa protects your data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way b8visa handles your personal data, please get in touch. Our support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the b8visa platform — the fastest way to reach us.
• Email: [email protected] — include your registered username and a brief description of your query.

For questions about our Terms and Conditions, visit /terms-conditions. For responsible gaming tools and support, visit /responsible-gaming.